A distressing episode aboard an IndiGo flight from Mumbai to Kolkata has sparked outrage online after a Muslim passenger experiencing a panic attack was slapped by another traveller, drawing widespread condemnation and demands for accountability.
Indian media reported that the incident occurred on Friday while the aircraft was taxiing ahead of take-off. A young Muslim man, visibly distressed, was seen crying and pleading to disembark.
As he walked through the aisle, a co-passenger struck him across the face instead of offering help — a moment captured on video that quickly spread across social media.
The shocking footage drew immediate condemnation, with many social media users decrying the incident as a blatant act of Islamophobia. Commentators demanded that the aggressor be permanently banned from flying and placed on India’s no-fly list for unruly passengers.
In response to the backlash, IndiGo issued a statement condemning the assault, calling the behaviour “completely unacceptable” and reaffirming its commitment to the safety and dignity of all passengers.
The airline said that the attacker was handed over to security authorities upon arrival and that the incident had been reported to the relevant regulatory agencies.
The airline is now going to initiate action under the unruly flyer rules that could see him being put on the no fly list for some time.
“Our crew acted in accordance with established standard operating procedures,” the airline said, adding that the remaining flight was uneventful after the situation was de-escalated and the distressed passenger was comforted by staff and other passengers.
Medical professionals commenting on the incident said that passengers experiencing panic attacks must be treated with empathy and compassion, not hostility.
Meanwhile, social media users have continued to demand justice, with many urging IndiGo and aviation regulators to take strong disciplinary measures against the assailant to set a precedent for zero tolerance against discriminatory and violent behaviour in air travel.
